Do you have any coupons?
Yes, we do! The best way to earn discounts is by signing up for our rewards program. You earn points for each purchase and can redeem for higher discounts in future orders.
You can also sign up for our newsletter in the pop-up to get a special 5% discount.
Where are you located?
We are located in Mohan Cooperative Industrial Estate in New Delhi, India. We stock all items at our warehouse here and dispatch directly to customers from the warehouse.
What is the best way to contact you?
For any queries regarding our products pricing or website, feel free to call us or send a Whatsapp message at 7669661699. We are available from Monday to Saturday from 9am to 6pm.
To report damages, quality issues or request a return or exchange please email us at hey@modernquests.com or use our Returns Portal.
Can I visit your warehouse to buy items?
Yes, but only after you have placed an order via our website or mobile app so that we have some stock reserved for you. Once you visit our warehouse, you can check the products you have ordered and then modify any items or quantities as required. Please note that the warehouse is not a shop and there is no display. You will have to wait at our reception where the items will be brought out to you.
Our warehouse is in Mohan Cooperative Industrial Estate in New Delhi. For walk-ins, we are open from 10am to 5pm from Tuesday to Saturday. If you would like to visit to our warehouse, please let us know 24 hours in advance so that we can confirm if someone will be available to attend to you.
How can I stay updated about promotions?
We do frequent posts on Facebook, Instagram and also occasionally send newsletters regarding new product arrivals and active promotions. The easiest way to stay in touch is by following us on Instagram and subscribing to our newsletter.
Do I need an account to place an order?
No, creating an account is optional. You can easily complete your order as a guest. However, we recommend that you create an account with us so that you can login and check your order history whenever required.
What payment options are available?
We use India’s leading payment processors and we have the following payment options available:
– All Major Credit Cards (including American Express and International Cards)
– Debit Cards, Net banking
– UPI or Mobile Wallets
We also have the option for:
– Cash On Delivery (available at most pincodes)
– Direct bank transfer via NEFT or IMPS
– Transfer to our Google Pay or PayTM account
Is there a limit for Cash on Delivery orders?
While we do not have a limit when placing a Cash on Delivery order online, in certain cases we would have to split your order and dispatch it in multiple parts in accordance with the limits our courier partners may have.
We would call or Whatsapp you to inform you before we split the order and dispatch in parts. If you would like to place a larger order and receive all items as soon as possible, we always recommend paying for the order online.
Can I get a GST invoice?
Yes you can definitely get a GST invoice if you have a registered business. When you are completing your checkout online, please mention your full company name and GSTIN so that our accounts team can prepare the e-invoice and send it to you once the order is shipped.
What if the product I had ordered is damaged?
All damages and quality issues need to be reported to us within 48 hours of receiving the package. Please contact us via phone, Whatsapp or email and we’ll ensure the issue is resolved as soon as possible.